Frequently Asked Questions

Absolutely. Given the varied landscape of eyelash training, certifications, and state board regulations, encountering improperly trained lash artists is possible. In some instances, we may need to remove your existing extensions, applied by another artist, and apply a new full set. Rest assured, we'll discuss and explain every step before proceeding with any service.

Yes, it's crucial to inform your lash artist to ensure they can make the necessary accommodations for you.

Before booking, please contact us to discuss the specifics of your situation. We have numerous preventative measures to minimize or avoid potential reactions, including but not limited to patch testing, utilizing sensitive glue, and selecting products tailored to your unique needs.

As a courtesy, we send appointment reminders 48 hours prior to your scheduled time via text or email. Please be aware that any cancellations or rescheduling must be done at least 48 hours before your appointment. Unfortunately, if you don't show up for your appointment, you will be prohibited from future bookings. A non-refundable deposit of $25 is required to reserve your appointment, which will be applied to your service total. Arriving more than 15 minutes late will result in your appointment being canceled, and you'll need to reschedule. Always ensure you provide a valid phone number and email when booking for confirmations.

At LasBrows, your payment contributes towards the artist’s time, product, and other expenditures utilized to deliver our top-tier service. We adhere to a strict NO REFUNDS policy on all services and products, under all circumstances. Should you have concerns about a service, we welcome you to connect with us within 72 hours of your appointment. If a correction is viable and the issue results from the application or product, a complimentary 30-minute express touch-up will be provided. Concerns raised post-72 hours or in instances of aftercare instructions non-compliance will be subject to full charges for any corrective service.

Your Appointment Prep Checklist at LasBrows: 1. Booking and Deposit: Ensure your appointment is secured by booking online and paying the non-refundable $25 deposit, which will be applied to your service total. This deposit helps us maintain a seamless schedule and serves to deter no-shows. 2. Punctuality and Cleanliness: Please arrive on time with clean, makeup-free eyes and lashes to ensure the best adherence of the lash extensions. Opting to wear makeup may influence the durability of your new lashes. Lash baths can be added to your service but note that if not pre-booked, utilizing a lash bath on your appointment day may diminish your lash application time. 3. Communication: We value understanding your needs and concerns! Please do not hesitate to communicate any issues or special requests regarding your appointment with your lash artist.

Should you or someone in your household be experiencing an infectious or contagious disease, or have recent exposure, kindly contact us at your earliest convenience to reschedule your appointment. For the well-being of all—clients and staff alike—we ask you not to attend your appointment if unwell. If there’s a suspicion of illness, your appointment may be abbreviated or canceled, with rescheduling to occur once you're in good health. We appreciate your understanding and cooperation in maintaining a safe environment for all.